We hope you receive everything in perfect condition and that you love what you ordered. However, if your order arrives damaged, keep the packaging it arrived in, and simply follow the instructions included in your shipment to return it to us. Unless an order is received damaged, return shipping charges are the responsibility of the customer. After we receive a returned package you will be issued a credit or an exchange as quickly as possible. Within 30 days you are entitled to a full refund. After 30 days, store credit only with original receipt.